Help
Getting started, frequently asked questions and the Gmail setup for Maru Mail.
Getting started
- Create your account from the “Don’t have an account?” line on the sign-in screen.
- Set up your workspace and invite your team.
- Add your first task, start a chat or plan your day.
Frequently asked questions
What is Maru?
Maru Hub is an app for small agencies, studios, businesses and people who work on their own. Task tracking, team chat and your daily plan sit together in one workspace.
How do I get started?
Create an account, set up your workspace and invite your team. Start by adding your first task, starting a chat or planning your day.
What’s included in the free trial?
For 14 days you can use every feature of Proje, Chat, Plan, Meet and Pano.
What happens when the trial ends?
Your tasks, messages and plans aren’t deleted. You can still see everything in Proje and Chat. To add new tasks and messages, choose a pricing plan. You can keep using Maru Plan. If you don’t choose a plan, the files you uploaded are deleted 30 days after the trial ends. We email you 2 days before the trial ends and 2 days before the files are deleted.
Does every team member need their own subscription?
No. Team and Agency plans include 5 people. If your team is bigger, you pay a per-person fee that depends on your plan.
How do I get approval from clients?
Share the client portal link. Your client opens it, sees the work without an account, and approves it or requests changes. You get their decision as a notification.
Can my client join a meeting?
Yes. Send the meeting link. Your client types their name without creating a Maru account and lands in the waiting room; they enter when you admit them. In the meeting you can share your screen, chat and raise a hand.
What can I do on a board?
Put note, image, file, link and color cards on the canvas and gather them in columns. Draw a mind map, pin comments, vote. The Personal plan allows 3 boards; Team and Agency have no limit. You can also show a board to your client with a read-only link.
Which devices can I use?
Right now you can use Maru in the browser on your computer, phone and tablet. iPhone, iPad and Mac apps are coming soon.
Is Maru Mail available?
Maru Mail isn’t a separate app; it’s part of Maru Hub. It comes with the iPhone, iPad and Mac app, and once the app is out you open Mail right inside Maru Hub. Today you can use Proje, Chat and Plan on the web.
Who is this cat?
That’s Maru, our company cat: a round-faced Scottish Fold with folded ears. The paw in the logo comes from him. He’s not a feature of the app, and he doesn’t do any of the work. On this site, he just walks through the day with us.
Gmail app password
To connect to Gmail, Maru Mail uses an app password generated by Google instead of your account password.
- Turn on 2-Step Verification in your Google account.
- Go to App passwords in your account’s security settings.
- Create a 16-character password named “Maru Mail”.
- In Maru Mail, choose Gmail under Add Account, enter your address and paste this password into the password field.
The password stays on your device, in its keychain.
Support
Tell us where you’re stuck and we’ll look at it together: destek@joinmaru.com